Contact Us

To protect account information, The getrael customer care team assists with products, checkout, payment, delivery, tracking, returns, exchanges, and privacy requests.

Service Window

To route the request correctly, Support is available Monday to Friday, 9:00 AM–5:00 PM in the store's local timezone (America/Los_Angeles). A message received later is reviewed during the next service window.

Information That Helps Us Respond

As part of our support standard, for an order question, provide the order number and a short description without including full card data. A request for cancellation before shipment can be made through these channels; after shipment, the Refund Policy controls.

How to Reach the Merchant

To keep communications accurate, Business name: getrael

For customer reference, Email Support@getrator.shop or call (207) 731-6506 for customer care.

Under the applicable store policy, Business and default return location: 89 Sabattus St, Lewiston, ME 04240, US

To support a timely response, the customer care desk is available Monday to Friday, 9:00 AM–5:00 PM in the store's local timezone (America/Los_Angeles).